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Below are the most frequently asked questions which we have answered.
Please check here before you get in contact with us, as you may find we have already answered your question.
How many issues are there in the collection?
How often is the collection published?
Fortnightly, subscribers will receive 2 issues each month.
How much does each issue cost?
- Issue 1 comes at the special price of 99p, premium subscribers will pay £1.99.
- Issue 2 comes at the special price of £2.99, premium subscribers will pay £3.99.
- Issue 3 onwards is priced at £4.99, premium subscribers will pay £5.99.
How can I get copies if I live outside the UK?
We are sorry, but at the moment we cannot send copies outside the UK.
How do I subscribe?
You can subscribe in one of 3 ways; online, by telephone on 03448 927209 or by post by filling in a subscription form which can be found in issues 1, 2 and 3 of the collection.
What payment methods are available?
Direct Debit, Visa, Mastercard, Pay Pal or via invoice.
When will payment be taken?
Initial and subsequent payments will be taken 1 week before issues are despatched (2 weeks for direct debit payers to allow for clearance).
When will I receive my issues?
Once you have subscribed, you will receive a confirmation email followed by your welcome email, both will be sent within 24 hours of placing your order. Once your order has been confirmed we will endeavour to get your first delivery to you as quickly as possible, but please note this can take up to 28 days from acceptance of your order. After your first delivery you will then receive another delivery every four weeks containing your next 2 issues.
If you subscribe via Direct Debit we will do our best to get you up to date with the latest issues in the collection. This may mean that we will start your subscription from the most recent issue in the collection so you are up to date, and then will send you any previous issues separately as back issues to ensure you have a complete collection. If you have any questions regarding this please contact our Customer Service Team.
Have you received my subscription request - I have not had confirmation?
If you have subscribed online, you will receive a confirmation email followed by your welcome email, both will be sent within 24 hours of placing your order. If you do not receive this email, please check your junk folder as it may have been filed there by your email provider. If it is not there, please contact our Customer Service Team since there may have been a problem receiving your order, or an error with the email address used on your order form. If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your order reference number and details of your subscription. If you haven't received a welcome letter after 10 days, then please contact our Customer Service Team. If you email the team, please include your name in the subject line.
When will I receive my free gifts?
- With your 1st delivery, your FREE crochet hook set.
- With your 3rd delivery, you will receive your FREE crochet accessory kit.
- With your 5th delivery, you will receive your FREE yarn bag.
- If you subscribed online via direct debit, you will receive your FREE crochet hook wrap with your 7th delivery.
- With your 9th delivery, you will receive your FREE wool holder.
- You will also receive a FREE issue. The delivery containing your free issue will depend upon your starting issue.
How does the premium subscription work?
The premium subscription is an exclusive offer giving you the opportunity to receive additional gifts throughout the collection by paying only £1 extra per issue. That means as a premium subscriber you get all of the benefits of a regular subscription (including the subscription gifts), plus you receive 4 exclusive premium kits with high-quality yarns and pattern instructions throughout the course of your collection. For more details, please click here.
How can I get a premium subscription?
You can begin a premium subscription by subscribing here and selecting the premium subscription option. If you have already begun your subscription but wish to upgrade to a premium subscription, please contact our Customer Service Team.
When will I receive my premium subscription gifts?
Your first premium subscription gift will arrive with your delivery of issues 16 and 17 and then you will receive your next kit every 8th delivery thereafter.
When I start my premium subscription, what issue will I start paying the additional £1 from?
You will start paying the extra £1.00 from your starting issue. The free issue you're entitled to as a subscriber will of course remain free. If you start your subscription at a later issue you just have to pay an additional £1.00 per issue for the issues you have missed.
I want to cancel the premium side of my subscription and continue to receive the issues at the regular price. Can I get a refund for the premium payments that I have already paid?
Please contact our Customer Service Team if you want to cancel the premium side of your subscription.
- If you have not yet received your first premium kit, you will be entitled to a refund.
- If you have received your first premium kit and then decide to cancel before you receive the second premium kit, you will only receive a refund on the issues you have paid the extra £1.00 on since the first premium kit.
- If you have received your second premium kit and then decide to cancel before you receive your third premium kit, you will only receive a refund on the issues you have paid the extra £1.00 on since the second premium kit. The same principle applies for all premium kits.
If I cancel my subscription am I able to pay the remaining premium payment to receive the additional items?
No, premium items are only available if your subscription is still running.
How do I cancel my subscription?
You can cancel at any time giving 28 days' notice - please contact our Customer Service Team via telephone, post or email. If you contact the team by writing, please include your name and subscription reference.
Can I get the free subscription gifts without subscribing?
No, sorry, but if you'd like to subscribe you can do so here. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.
How do I return an issue?
If you subscribe and decide for whatever reason not to keep a received issue, you must send it back unopened within 14 days following the receipt of your despatch to the following address:
Big and Little Crochet
Coventry Business Park
Please include your subscription number with your parcel. A parcel kept more than 14 days means acceptance and the invoice should be paid promptly.
How can I get back issues?
Why have I received the wrong issue/s?
We will replace all your issues with the correct copies. In order for us to arrange for a replacement, please contact our Customer Service Team via phone or email. If you email the team, please include your name and subscription reference in the subject line.
Why can't I get through on the telephone number given?
We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Service Team at email@example.com.
I cannot find copies in the shops – what do I do?
You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Service Team. Don't forget, if you become a subscriber, issues will be delivered to your door free of charge and you will receive some free superb subscription gifts!
What should I do if I receive a damaged issue?
We replace any damaged issue free of charge. Just send us back your damaged issue and contact our Customer Service Team. It might be also a good idea to mention the problem to Royal Mail.
Will any patterns from The Art of Crochet feature in Big and Little Crochet?
Some of the patterns included in this collection have previously been published in The Art Of Crochet. However, each issue will also include brand new patterns for you to enjoy.